Frequently Asked Questions
Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Most orders ship within 3–5 business days. Standard US shipping takes 5–7 business days after production. Expedited options are available at checkout.
Do you offer free shipping?
Yes! We offer free standard shipping on all US orders over $50.
Do you ship internationally?
Currently we ship within the United States only. International shipping is coming soon — sign up for our newsletter to be notified.
How do I track my order?
Once your order ships, you’ll receive a tracking number by email. You can use it to follow your package on the carrier’s website.
Customization & Design
Can I personalize a product with my own photo or text?
Absolutely! All of our products are designed to be personalized. Select the product you want, choose your design options, and add your name, photo, or message at checkout. A live design preview is available on each product page.
Can I upload my own design or artwork?
Yes, you can upload your own images and artwork directly on the product page. We accept PNG, JPG, and PDF files. For best results, use high-resolution files (300 DPI or higher).
Can I see a preview before ordering?
Yes! Each product page includes a live preview tool so you can see exactly how your design will look before adding it to your cart.
Products & Materials
What brands do you print on?
We print on premium Bella Canvas and Gildan blanks — known for their softness, durability, and consistent sizing. Both brands are widely trusted in the custom apparel industry.
What sizes are available?
We offer sizes XS to 3XL depending on the product. Check individual product pages for available sizing. Size charts are available to help you find the perfect fit.
How do I care for my garment?
Wash inside-out in cold water on a gentle cycle. Tumble dry on low heat or air dry. Avoid bleach and do not iron directly on the printed design to preserve the print quality.
Returns & Refunds
What is your return policy?
Because all of our products are made to order and custom-printed, we do not accept returns or exchanges unless the item arrives damaged or defective. If there is an issue with your order, please contact us within 7 days of delivery with a photo and we will issue a replacement or refund.
Can I cancel my order?
You may cancel your order within 24 hours of placing it, before production begins. Once your order has entered production, we are unable to cancel or modify it. Please contact us as soon as possible if you need to make changes.
Contact & Support
Do you accept bulk orders?
Yes, we accept bulk orders for businesses, events, teams, and organizations. Contact us directly for a custom quote. Discounts are available for large quantities.
How can I contact support?
You can reach us by email at inf@heart2print.com or by phone at +1 (786) 780-6789. We typically respond within 1 business day. You can also use the contact form on our Contact Us page.